Legal notice

Inherent to active tourism and adventure sports is a potential risk. The guides are prepared appropiately and have the necessary experience to guide the relevant activities. The follow-up of his or her instructions and guidelines is to a large extent decisive for safety during the activity.

Terms and Conditions
  1. The activities offered are subject to the conditions of the environment in which they take place and the participants. The activities might undergo changes before or even during the activity (meteorology, sudden changes in water level, physical problems of the participants, etc.). In the case of cancellation by Aventura Entremontes, the customer has the right of postponement of the activity, booking another activity for replacement, or the restitution of the paid amount.
  2. Aventura Entremontes reserves the right to change the programs after they have started, if this is necessary for safety or other unforeseen reasons.
  3. The client has the duty to report possible pregnancy, paralysis, cardiovascular disease or any injury of any kind before booking an activity. He also confirms not to be under the influence of alcohol, drugs and / or narcotics, as well as other medications that may influence the ability to react.
  4. Swimming skills are necessary to participate in water activities. The technical specifications of each activity set the conditions and minimum ages required to participate. Minors must have a written permission or be accompanied by a responsible adult. Aventura Entremontes can choose to take a test prior to the activity and reserves the right to admission.
  5. The commitment of Aventura Entremontes applies from the beginning of the contracted activity, with which the transport to the facilities or the place of the activity, is the responsibility of the customer. The contract and the responsibility of Aventura Entremontes relate exclusively to the direct work of its guides and the organisation of the activity.
  6. Aventura Entremontes can not be held responsible for costs caused by delated departure or arrival due to weather conditions, technical problems, strikes or other reasons of force majeure.
  7. The prices include VAT and are per person,  for the direct services offered by Aventura Entremontes with, if applicable, the minimum number of participants indicated. Unless otherwise stated, the contracting of external services (accommodation, transport, …) is the responsibility of the customer, but in order to facilitate these services sometimes Aventura Entremontes support can be used.
  8. The required material, both individually and collectively, is included in the indicated price. The technical specifications of each activity highlight the necessary equipment.
Terms and Conditions
  1. Every decision made by the guide must be respected by the participant. Any participant who does not comply with the rules of the activity or disrupts other participants with undisciplined behavior is removed from the activity and sent back to the place of the start of the activity. In this case, the participant can not derive any rights from the decision of the guide.
  2. The customer is liable for damage to the material or installations.
  3. Aventura Entremontes is not responsible for the loss of items taken away by participants, such as cameras, mobile phones, clothing, etc …

Assistance insurance is included in the price of the programs and activities. This insurance is personal and covers rescue, transport and hospitalisation in case of an accident. This insurance only covers accidents happened during the booked activities and it is essential  that the customer states before  the end of the activity, that he wishes to make use of the Insurance. Aventura Entremontes does not accept claims submitted after this period. The rental of equipment and equipment (without guide) does not include insurance cover.

Aventura Entremontes also has civil liability insurance with regard to third parties who are endowed with the cover and amounts required by the regulatory decisions of the sector.

Travel assistance: policy no. 1300001237 concluded with the insurance company W.R.Berkley.

Civil liability: policy number. 1200050583 concluded with the insurance company W.R.Berkley.

Full information on insurance terms and conditions is available to customers and will be sent to anyone who informs them.

Terms and conditions of reservation
  1. To confirm a reservation, the customer must pay 50% of the total amount. The remaining amount is paid before the start of the activity. The programs and / or activities which, because of their special characteristics, imply the need to change these percentages, this will be explicitly mentioned in their specific conditions.
  2. The customer has the right to cancel the contracted services and to receive restitution of certain amounts paid, but must indemnify Aventura Entremontes of the amounts indicated below:

    -The customer must pay the cancellation costs, if any, and a penalty of 10% of the total amount of the reservation, if the cancellation occurs after the program or activity has been booked.

    -25% of the amount if the cancellation takes place between 30 and 15 days before the start date of the program or activity.

    -50% if it is between 15 and 7 days before the start date of the program or activity.

    -75% if it is between 7 and 2 days before the start date of the program or activity.

    -100% within 48 hours before departure.

  3. The customer agrees to be present at the time and place indicated by Aventura Entremontes. Those who are not present on the specified date and time, keep the obligation to pay the total amount of the reservation, and the possibility to do the activity will be lost.
  4. From the confirmation of the reservation, the customer explicitly accepts all these General Terms and Conditions. In the event that a person registers another, he / she will assume his / her name in each of these General Terms and Conditions.
  5. Claims Sheets are available.
General rental conditions
  1. The rent does not include a monitor or guide. The prices do not include the transport of the material, the costs of which are for the client, both the shipping costs and the return costs.
  2. 100% of the rent of the material must be paid on the same day as it is taken for rent, without a deposit being paid.
  3. For renting the material it is mandatory to be an adult and to contribute a passport.
  4. In case of cancellation of the rent after the reservation has been made, no costs will be charged to the customers, if Aventura Entremontes is informed at least 48 hours in advance.
  5. If, for reasons beyond the control of Aventura Entremontes, you can not enjoy the rented equipment, the amount paid will not be refunded by Aventura Entremontes.
  6. The customers themselves will be responsible for their actions and exempt Aventura Entremontes from any liability. The customers implement all necessary safety precautions for the correct accomplishment of the activity.
  7. In case of an accident with the rental equipment, the insurance of Aventura Entremontes is not responsible for the accident.
  8. All material is checked and delivered in good condition.
  9. In case of loss or theft of the material, Aventura Entremontes reserves the right to charge a fee with a value of 10 times the rent of one day. In case of damage this amount is 5 times the rent of a day.